Rain Payments Services, Inc. Licenses & Disclosures

To report complaints or compliance issues directly to Rain, please email [email]@rain.xyz. Rain Payments Services, Inc. is licensed in the following jurisdictions:

Alaska Residents

If your issue is unresolved by Rain Payments Services, Inc. at (NMLS ID: 2814492), please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here:
www.commerce.alaska.gov/web/ins/Consumers/Complaints.aspx

Formal complaint forms may be submitted via:
Fax: 907-465-1230
Email: dbs.licensing@alaska.gov
Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call 907-465-2521.

California Residents

RIGHT TO REFUND
You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Rain Payments Services, Inc. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.

If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.

If you want a refund, you must mail or deliver your written request to Rain Payments Services, Inc. at 888 17th Street NW, Ste. 1025, Washington, DC 20006. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney's fees pursuant to section 2102 of the California Financial Code.

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its customer service telephone number, 1-866-275-2677, online at https://portal.dfpi.ca.gov/csp?id=register_login or by mail at the Department of Financial Protection and Innovation, Attn: Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

Colorado Residents

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT: You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY: All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: 

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: https://banking.colorado.gov/industry/money-transmitters

Florida Residents

Rain Payments Services, Inc. is licensed and regulated as a money transmitter, [Florida Licensee Number] by the Florida Office of Financial Regulation. Unresolved consumer complaints regarding Rain Payments Services, Inc. services may be directed to the Florida Office of Financial Regulation, please contact, or send correspondence to:

Florida Office of Financial Regulation - Consumer Finance
200 E. Gaines Street, Tallahassee, FL 32399-0376
850-487-9687
FL Office of Financial Regulation Complaint Portal: https://flofr.gov/sitePages/FileAComplaint.htm

To file your complaint, you will need to register electronically through Online Services. A valid email address is required.

Idaho Residents

Unresolved consumer complaints regarding Rain Payments Services, Inc. services may be directed to the Idaho Department of Finance.Formal complaints must be in writing, please complete the online complaint form found here: www.finance.idaho.gov/complaint guidance/

Formal complaint forms may also be submitted via email: securities@finance.idaho.gov or Mail: Idaho Department of Finance, Securities Bureau, PO Box 83720, Boise, ID 83720-0031

If you have questions regarding a formal complaint, please call 1-888-346-3378.

Illinois Residents

If you have a complaint, please contact Rain Payments Services, Inc. Customer Service at 212-498-8962. If you still have an unresolved complaint regarding Rain Payments Services, Inc.'s money transmission activity, you may file it by contacting the Illinois Department of Financial and Professional Regulation by phone at 888-473-4858 or online at: 

https://idfpr.illinois.gov/admin/complaints.html
IDFPR, Division of Financial Institutions
555 W. Monroe, 5th Floor
Chicago, IL 60661

Maine Residents

The Commissioner of Professional & Financial Regulation for the State of Maine will accept all questions or complaints from Maine residents regarding Rain Payments Services, Inc. (NMLS ID: 2814492) at: 35 State House Station, Augusta, ME 04333 (207)-624- 8500.

Maryland Residents

The Office of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Rain Payments Services, Inc., [MD License number], NMLS ID: 2814492 at:

Office of Financial Regulation Attention Consumer Services Unit
Attn. Licensing Unit
100 S Charles Street, Tower 1, Suite 5300
Baltimore, Maryland 21201
Telephone: 410-230-6077
Email: CSU.Complaints@maryland.gov
NMLS Consumer Access: https://www.nmlsconsumeraccess.org/

‍

Massachusetts Residents

If you have a complaint, please contact Rain Payments Services, Inc. Customer Service at 888 17th Street NW, Ste. 1025, Washington, DC 20006 or at 212-498-8962. If you still have an unresolved complaint regarding Rain Payments Services, Inc. money transmission activity, you may file it by contacting the Massachusetts Division of Banks at:

Massachusetts Division of Banks
One Federal Street
Suite 710
Boston, MA 02110-2012
Tel: 1-800-495-2265
Website: https://www.mass.gov/how-to/file-a-complaint-with-the-division-of-banks

Minnesota Residents

If you have a complaint, please contact Rain Payments Services, Inc. (NMLS ID: 2814492) at 888 17th Street NW, Ste. 1025, Washington, DC 20006 or at 212-498-8962. If your concerns have not been addressed, please contact the state regulator listed below. Minnesota consumers with complaints or concerns can contact the department at:

Minnesota Department of Commerce
85 7th Place East, Suite 280 Saint Paul, MN 55101 Phone: (651) 539-1500
Complaints: by email at consumer.protection@state.mn.us or by phone (651) 539-1600 or (800) 657-3602
File a Minnesota Consumer Complaint: https://mn.gov/commerce/consumer/file-a-complaint/#portal

Nevada Residents

If you have a complaint, please contact Rain Payments Services, Inc. (NMLS ID: 2814492) at 888 17th Street NW, Ste. 1025, Washington, DC 20006, or at or at 212-498-8962. If your concerns have not been addressed, please contact the state regulator listed below. Nevada consumers with complaints or concerns can contact the department at:

State of Nevada, Dept. of Business & Industry Financial Institutions
3300 W. Sahara Ave., Suite 250,
Las Vegas, Nevada 89102
Phone: (702) 486-4120Fax: (702) 486-4563
E-mail: FIDComplaints@fid.state.nv.us
File a Nevada Consumer Complaint: https://hal.nv.gov/form/FID_ADA_Forms/Complaint_Form

New Mexico Residents

If your issue is unresolved by Rain Payments Services, Inc. (NMLS ID: 2814492), please submit formal complaints with the State of New Mexico, Financial Institutions Division at (505) 476-4885. Formal complaints with the State of New Mexico, Financial Institutions Division must be in writing, please download the form here: https://www.rld.nm.gov/financial-institutions/file-a-complaint/

Complaints can also be submitted via email to the Money Services Business Examiners:
isaac.garcia@rld.nm.gov or eric.valdez@rld.nm.gov
State of New Mexico, Financial Institutions Division, 2550 Cerrillos Road, P.O. Box 25101 Santa Fe, NM

New York Residents

If you have a complaint, please contact Rain Payments Services, Inc. Customer Service at or at 212-498-8962. If you still have an unresolved complaint regarding Rain Payments Services, Inc.'s money transmission activity, you may file it by contacting the New York State Department of Financial Services at:

New York State Department of Financial Services Consumer Services Division
One State Street
New York, NY 10004-1417
Tel: 1-877-BANK-NYS (1-877-226-5697)
Website: https://www.dfs.ny.gov/complaint

Pennsylvania Residents

If you have a complaint, please contact Rain Payments Services, Inc. Customer Service at 212-498-8962. If you still have an unresolved complaint regarding Rain Payments Services, Inc.'s money transmission activity, you may file it by contacting the Pennsylvania Department of Banking and Securities at the following address:

Pennsylvania Department of Banking and Securities
Market Square Plaza
17 N. Second Street, Suite 1300
Harrisburg, PA 17101
Toll-free in Pennsylvania: 1.800.PA.BANKS (800.722.2657)
Out of state: 717.787.1854

South Carolina Residents

If you have a complaint or concern about your transaction, please contact Rain Payments Services, Inc. at 212-498-8962. If you still have an unresolved complaint about Rain Payments Services, Inc.], you may contact:

South Carolina Money Services Division
1000 Assembly Street, Columbia SC 29201
1-803-734-1221
https://tinyurl.com/SCMSB

South Dakota Residents

If you have a complaint, please contact Rain Payments Services, Inc. at 888 17th Street NW, Ste. 1025, Washington, DC 20006, or at 212-498-8962. If your concerns have not been addressed, please contact the state regulator listed below. South Dakota consumers with complaints or concerns can contact the department at:

South Dakota Department of Labor & Regulation – Division of Banking
1714 Lincoln Ave., Suite 2,
Pierre, SD 57501
Phone: (605) 773-3421
Email: banking@state.sd.us

Texas Residents

If you have a complaint, first contact the consumer assistance of Rain Payments Services, Inc. (NMLS ID: 2814492) at 888 17th Street NW, Ste. 1025, Washington, DC 20006, or at 212-498-8962. If you still have an unresolved complaint regarding Rain Payments Services, Inc.’s money transmission activity, please direct your complaint to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
1-877-276-5554 (toll free) www.dob.texas.gov
https://www.dob.texas.gov/money-services-businesses/how-file-complaint

Washington Residents

If you have a complaint, first contact the consumer assistance of Rain Payments Services, Inc. at 212-498-8962. If you still have an unresolved complaint regarding Rain Payments Services, Inc.’s money transmission activity, please direct your complaint to the Washington Division of Consumer Services at:

Washington Division of Consumer Services Online: https://dfi.wa.gov/file-complaint
Mail or fax: dfi.wa.gov/sites/default/files/money-services-complaint.pdf
Call: (360) 902-8703 or 1-877-RING DFI (1-877-746-4334).
Email us: CSEnforceComplaints@dfi.wa.gov.